Terms of Service

Terms of Service:​

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Infinity Plumbing Services through our website at InfinityPlumbingServices.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or call 918-258-1818 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restrictions: You must be 18 years of age or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy.

General Terms

This website Infinity Plumbing Services, is owned and operated by us. By using the Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the site or from Infinity Plumbing Services.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You​

This Site and all materials available on the Site are the property of Infinity Plumbing Services and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Infinity Plumbing Services, its affiliates, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty or representation under these Terms of Service.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Infinity Plumbing Services operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding this Terms of Service, please contact us at:

Infinity Plumbing Services
Phone: 918-258-1818

Website: Infinity Plumbing Services

By using our website and services, you consent to these Terms of Service.

Submission Use Case

Use Case Description

This campaign sends appointment confirmations and updates to customers  who have scheduled metallic epoxy or flooring services with Infinity Plumbing Services. Our specific use cases include:

 

  1. Confirmation messages when customer book an on-site flooring estimate or installation appointment
  2. Reminder messages sent 24-48 hours before scheduled appointment
  3. Day-of-service notifications about technician arrival times
  4. Rescheduling notifications if appointment times need to change
  5. Follow-up communications after service completion
  6. Account information delivery including estimate details, pricing and payment confirmations

Our opt-in process works as follows:

  • Customers explicitly opt-in by checking a dedicated consent checkbox on our website scheduling form that states: “I Consent to Receive SMS Notifications & Alerts from Infinity Plumbing Services. Message frequency varies. Message & data rates may apply. Text HELP to  918-258-1818. Message frequency varies. Message & data rates may apply. Text HELP to 918-258-1818 for assistance. You can reply STOP to unsubscribe at any time.”
  • We offer a separate checkbox for marketing messages that states: “By checking this box I agree to receive occasional marketing messages from  Infinity Plumbing Services.”
  • Our form prominently displays links to our Privacy and Terms of Service at the bottom.
  • We maintain timestamped records of all opt-ins along with the specific language presented at time of consent
  • All customer communications clearly explain that customers can opt-out at any time by replying STOP

How do lead/contacts consent to receive messages?

End users opt-in by visiting our website  InfinityPlumbingServices.com or landing pages and filling out our scheduling forms for plumbing estimates or services. Users must explicitly check a dedicated consent box that states: “I Consent to Receive SMS Notifications & Alerts from Infinity Plumbing Services. Message frequency varies. Message & data rates may apply. Text HELP to  918-258-1818. Message frequency varies. Message & data rates may apply. Text HELP to 918-258-1818 for assistance. You can reply STOP to unsubscribe at any time.”

We maintain timestamped records of all opt-ins along with the specific language presented at time. All forms prominently display links to our Privacy Policy and Terms of Service, which provide additional details about our messaging practices. We do not offer SMS keyword opt-in (such as texting START) – consent is only collected through our online forms with checkbox confirmations.

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